Call Center Management2022-05-04T08:42:09-04:00

Call Center Management

Call Center ManagementWith over three decades of automotive, truck, and equipment fleet maintenance, Vector Fleet Management has the experience and breadth of technical knowledge to handle any fleet call center needs. Our staff of ASE Certified Technicians and ASE Certified (C1) Service Consultants know how to effective manage your fleets routine maintenance and repairs across the U.S.

Coordinating, advising, approving, and reporting across a diverse and remote asset footprint can be a challenge for any agency. Our ability to work with your in-house FMIS or other maintenance programs such as AssetWorks, Faster Asset Solutions, or Maximo Asset Solutions, allow Vector Fleet Management to provide a seamless integration. We also offer our customize TMT Transman hosted software which has been developed over many years of contract fleet maintenance and allows our customers real-time access to their fleet information and reporting. Using custom dashboards laid out to our client specifications provides quick and easy to understand asset information in real-time.

We have many variations of our program offerings to meet your needs all of which are easily customized. Some of the program offerings include:

  • Driver handbooks and guides
  • 24/7/365 call center helpline
  • Preventive maintenance scheduling, notification, and documentation
  • Warranty recovery
  • Repair coordination, technical communication with the facility, and approval
  • Emergency roadside assistance
  • Accident management
  • Fuel management
  • Driver fuel cards
  • GPS tracking
  • Rental cars
  • Vehicle up-fitting
  • Vehicle decommissioning
  • Vehicle registration and licensing
  • State inspection notification and coordination
  • Vehicle remarketing
  • Nationwide warranties

If you are looking to develop a call center for your company or agency, look no further than Vector Fleet Management.

Contact Us for a Free Maintenance Program Analysis