CALL CENTER MANAGEMENT
Undoubtedly, with over three decades of experience in automotive, truck, and equipment fleet maintenance, Vector Fleet Management (VFM) has acquired the necessary expertise and technical knowledge to manage any call center operation needs. Moreover, our staff of ASE Certified Technicians and ASE Certified (C1) Service Consultants are well–versed in handling your fleet‘s routine maintenance and repairs across the U.S.
Coordinating, suggesting, approving, and reporting across a diverse and remote asset presence can be a challenge for any agency. Vector Fleet’s ability to work with your in-house FMIS or other maintenance programs such as Asset-Works, Faster Asset Solutions, and Maximo Asset Solutions, allows VFM to provide seamless integration. VFM also offers our custom TMT-hosted software, which has been developed over many years of contract fleet maintenance. Furthermore, the TMT system allows our customers real–time access to their fleet information and reporting. Additionally, using custom dashboards laid out to our client specifications provides quick and easy–to–understand asset information in real-time.
We have many variations of our program offerings to meet your needs all of which are easily customized. Some of the program offerings include:
- Driver guides
- 24/7/365 call center assistance
- Preventive maintenance scheduling, notification, and documenting
- Warranty recovery
- Repair management, technical communication with the facility
- Emergency road assistance
- Accident management
- Fuel management
- Driver fuel cards
- GPS tracking
- Rental cars
- Vehicle customizing
- Decommissioning
- Registration and license
- State inspection notification and coordination
- Vehicle remarketing
- Nationwide warranties
If you are looking to develop a call center for your company or agency, call Vector Fleet Management.
