The Shop Supervisor manages daily operations and administration of the facility. Responsibilities include maintaining customer relations and serves as a direct liaison to the Site Manager on all issues. Other duties may be assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Opens repair orders for incoming jobs and set labor time expectations for Technicians.
- Manages productivity of labor, job quality and field operations.
- Purchasing responsibilities; supplies, filters, parts, etc.
- Resolves customer complaints.
- Responsible for scheduling of work and technician assignments.
- Reviews completed work on daily basis to insure all parts, labor is recorded and time standards are met.
- Assists with facility budgeting process.
Directly supervises Technicians and responsible for quality of work and Technician productivity. Also acts on behalf of the Site Manager in his/her absence.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School Diploma or GED. Two year certificate from a college or technical school and two years management experience; or three to six years related experience and/or training.
Ability to read and interpret documents, operating and maintenance instructions and procedure manuals. Ability to communicate clearly with internal and external customers.
Ability to calculate figures involving discounts, interest, proportions, commissions, percentages, area, circumference and volume. Ability to apply basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license required.
While performing this job the employee is routinely required to reach with hands and arms, stoop, kneel, crouch and crawl. Occasionally required to climb and lift or move up to 50 lbs. Specific vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and moderate noise.