Manages daily operations and administration of the facility. Also responsible for maintaining Customer Relations and serves as a direct liaison to Corporate on all issues.
Directs, reports, and improves the daily operations of the facility. This is a position that requires the individual to oversee multiple tasks and focus efforts in the areas where problems and/or opportunities exist.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Manage productivity (i.e. labor, job quality, field operations)
- Manage purchasing (supplies, filters, parts)
- Resolve customer complaints for field operations
- Arrange and perform training for new and current employees
- Recruit employees and maintain employee relations
- Conduct audits
- Conduct quality meetings
- Conduct safety meetings
- Oversee scheduling efforts for productivity maximization
- Review work completed in the field on a daily basis
- Review daily numbers to ensure accuracy and identify productivity issues
- Resolve customer complaints concerning administrative errors
- Conduct customer quality meetings
- Account maximizations and increases
- Plans, develops and implements facility policies and goals.
Coordinates activities of departments such as Safety, operations, planning, sales, and maintenance to effect operational efficiency and economy.
Directs and coordinates promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.
Directs preparation of directives to facility staff outlining program, or operations changes to be implemented.
Promotes the company in industry, manufacturing or trade associations.
Directly supervises any number employees including Technicians, Lead Technician, and Office Administrator. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have computer proficiency in utilizing Microsoft Office application (Outlook, Word & Excel)
• Valid driver’s license
• Excellent organizational and people skills
EDUCATION and/or EXPERIENCE
High School Diploma or GED. A minimum of 10 years management experience in the fleet/fleet maintenance environment; knowledge of DOT regulations and OSHA requirements.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; and vibration. The noise level in the work environment is usually moderate.